We currently collect and process the following information:

• Contact data: email address.
• Technical data: internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• When you sign up for our services
• When you contact us with inquiries
• When you provide feedback or participate in surveys or promotions

We use the information that you have given us to provide our services to you, communicate with you, and improve your customer experience.

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us

We may use your Identity, Contact, and Technical Data to form a view of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us, if you have provided your express consent for receiving that marketing, or, in certain cases, if it is in our legitimate interest.

Opting out

You can ask us to stop sending you marketing messages by contacting us at any time.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

We may share this information with third-party service providers who assist us in operating our business and providing our services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

A. We have a contractual obligation.

B. We have a legal obligation.

C. We have a legitimate interest.

Your information is securely stored.

We keep personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. We will then dispose of your information by securely deleting it.

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
• Please contact us at infohy10.uk if you wish to make a request.

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first-party cookies” (not as much fun as they sound) are cookies that are served by the entity operating the domain through which the cookie is served. HY10’s own cookies are therefore “first-party cookies”. In case we allow others to service cookies through the hy10.uk (hy10.co.uk) websites and apps, these cookies are so-called “third-party cookies”.

All these technologies are together referred to in this Cookie Policy as “cookies”.

Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a website, between websites, or when you use an app. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used, or activities engaged in within the website/apps.

Analytics cookies: We use these cookies to gain insight into how our visitors use hy10.uk (hy10.co.uk). This means we can find out what works and what doesn’t, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information.

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use, and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites.

Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as products and services you have been searching for.

To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as MS Edge, Safari, Chrome, or Firefox you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.

If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. In case a common standard has been developed that defines what exactly is meant by “Do Not Track” browser signals, we will review this Cookie Statement again.

Analytics. In order to control the collection of data for analytical purposes through Google Analytics from certain browser types, you may want to visit the following link: Google Analytics Opt-out Browser Add-on (only for desktop).

If you have any questions about this Cookie Policy, please send an email to infohy10.uk. Our Cookie Policy may also be amended from time to time. So, visit this page regularly to keep abreast of updates.